CQC Registration Support Services – Typical Offering

1. CQC Application Preparation

• Guidance on which regulated activities to apply for

• Help completing the CQC application form (SC1)

• Support with Fit Person interviews (for Registered Managers and Nominated Individuals)

• Drafting of:

  • Statement of Purpose

  • Business plan

  • Location plan

  • Policies and procedures

• Upload of supporting documents via CQC Portal

2. Registered Manager Support

• Support recruiting or appointing a Registered Manager

• Preparation and coaching for CQC Fit Person Interview

• Creation of a Manager’s portfolio (CV, training, DBS, references)

3. Policies and Procedures

• Provision of CQC-compliant policies, including:

  • Safeguarding (adults/children)

  • Complaints handling

  • Medication management

  • Infection prevention and control

  • Recruitment

  • Mental Capacity Act & DoLS

  • Duty of Candour

4. Mock Inspections & Compliance Audits

• Pre-inspection audits using CQC’s Single Assessment Framework (SAF)

• Gap analysis and action plans for:

  • Safe, Effective, Caring, Responsive, Well-led (5 key questions)

  • Evidence gathering aligned with Quality Statements

• Staff interviews, document checks, and site visits

5. Ongoing Compliance Support

• Monthly or quarterly compliance check-ins

• Updates on regulatory changes and best practice

• Annual review of Statement of Purpose and policies

• Preparation for announced or unannounced inspections

6. Training and Workforce Setup

• Support with mandatory training (e.g., Care Certificate, safeguarding, first aid)

• Support setting up staff files, recruitment documentation, and DBS

• Training for governance, leadership, and the CQC framework

7. Quality Assurance & Governance

• Help creating Quality Assurance Frameworks

• Audit tools and templates

• Incident reporting and risk management setup

8. Post-Registration Setup

• Service delivery planning and rotas

• Care planning templates and risk assessments

• IT and rostering system support (e.g., CarePlanner, PASS, Log my Care)

• Marketing and client onboarding processes

9. Specialist Services (optional add-ons)

• NHS contracts and tender bid support

• Change of registration support (e.g., adding a location or new RM)

• Support for providers under CQC enforcement or warning notices

• Crisis turnaround packages for homes rated Inadequate/Requires Improvement

• Technology and Digital Compliance

• Support with NHS DSPT (Data Security and Protection Toolkit)

• ICO registration and GDPR compliance

• E-care planning and digital records guidance